Privacy Policy

 

ELECTROFLOW Privacy Policy

Date of issue: August 2018

1. Introduction

Electroflow, LLC is committed to protecting and respecting your privacy. This Privacy Policy establishes the basis from which we process your personal data when you purchase our products (“Products”), access our websites or applications, interact with us or use other services that are ours (“Services”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat them.

2. Personal data we collect

For the purposes of this Privacy Policy, the term “personal data” means any information by which we can identify you (collectively, “Personal Data”). The Personal Data we collect when you purchase our Products or use our Services includes the following:

General Personal Information:
a. Your contact information. Your name, address and other contact details, such as your phone number and email  address, your requests, any complaints you may have, or any other information you may voluntarily provide.
b. Information collected automatically. Technical information, including the IP address and browser type and version, which we may collect, for example when we use cookies, web beacons and similar technologies on our websites, which collect information about the use of our websites or applications.
c. Information regarding your use of our Online Services. This information includes data regarding the pages you visit, the products and services you like and, if an online store is available, the content left in your shopping cart.
d. Your online purchases. The data we collect if you purchase an online product, such as the quantity and date of your purchase, the product or service you purchased, the website through which the purchase was made, the method  of payment, the status of the payment, the delivery method and the delivery address.
e.  Your ratings. The opinions, experiences, preferences and interests and evaluations of products or events that you publish on our websites or share with us online or through social networks.
f. Your communication data. Your requests, any complaints you may have and any other data we receive if we communicate with you over the phone, via email, social networks or other electronic means.
g. Information collected from other sources. We may collect information from commercially available sources such as data aggregators and public databases. We may combine this information (eg, name, interests, publicly visible data) with the information we collect from you to help us personalize our communications with you and to improve our services and products and may request your explicit explicit consent if required by law.

3. Purpose of using Personal Data

ELECTROFLOW collects and uses your Personal Data legally for the purposes set out below. Please note that to the extent that we have information about you, we may use them for the same purposes.
a. For the execution of our agreement with you: In order to comply with our obligations arising from any agreement between us and you, and to provide you with the requested information and services, including the handling of requests, queries or complaints. If you can order Products or request Online Services, we process this data to manage and handle your purchases and orders.
b. For our legitimate business interests: We may use your Personal Data (on an aggregate and individual basis), such as your contact information, account data and electronic identification, in order to advertise our Products and Services and to contact you to marketing purposes or other commercial purposes if you are an existing customer. We may also use your Personal Data to analyze and improve the quality of our Products and Services as well as to understand you as a customer and provide you with a better user experience. This allows us to create personal profiles and evaluate what may be of interest to you, evaluate or understand the effectiveness of the advertising we present to you and others and provide relevant advertising.
c. We may also use your Personal Data for other legitimate business interests, such as generating aggregate statistics about users of our Services, to plan, develop, manufacture, sell, install and maintain machines and equipment, to assist with security and fraud prevention , to administer our website, and for internal operations (including resolution of data, testing, research, statistical and survey purposes) to facilitate our business operations, to operate company policies and procedures, to enable us to conduct business transactions, such as mergers, sales, reorganizations, ELECTROFLOW or other companies, acquisitions, insolvencies or similar events, or for other legitimate business purposes permitted by any applicable law.
c. Use of information based on your consent: We may use the Personal Data mentioned above in the subsection “Special Categories of Personal Data” for the purposes set forth in this Privacy Policy, but we will do so only after we receive your consent.
We may use your Personal Information for marketing communications (based on your profiles) via email, SMS or other electronic means, but we will do so only after we receive your consent.
You may withdraw your consent at any time. Please see the “Your rights” section below.
d. In order to comply with our legal obligations: Your Personal Data may be used to maintain appropriate commercial records for compliance with legal requests made by public authorities and for compliance with applicable laws and regulations or under other requirements set forth by law.

4. Common use

We share your personal data with the following parts:
a. Responsible for data processing in ELECTROFLOW. Your Personal Data will be shared between ELECTROFLOW and those responsible who may use your Personal Data as described in this Privacy Policy.
b. Service providers and processors. We periodically contract third-party vendors, including:

Business partners, suppliers (such as IT service providers) and subcontractors to perform any contract we enter into with them or to provide services on our behalf;
Financial institutions, mainly for the conduct of credit investigations of our clients;
Search and analytics providers that help us improve and optimize our website, such as Google Analytics.

By providing your services, third-party providers will access, receive, maintain or otherwise process Personal Data on our behalf. Our contracts with these service providers do not allow the use of your Personal Data for your own purposes. In accordance with applicable legal requirements, we take commercially reasonable steps to require third parties to properly safeguard your Personal Data and only process it in accordance with our instructions.

c. Partners. We may sometimes offer you a service in cooperation with partners (eg co-sponsors or licensors, licensees or distributors of our branded products). Therefore, we will disclose your Personal Information to these partners. In accordance with applicable law, we will take commercially reasonable steps to require third parties to properly safeguard your Personal Data and only process it in accordance with our instructions or co-responsible. We’ll also notify you about sharing, and may opt for your objection. If required by law, we will request your prior consent.
d. Third parties in case of legal requirements. We also disclose your Personal Information if required to do so by law or in the context of an investigation, regulatory requirement, legal process, court order or legal proceeding relied upon by us or to protect the rights of ELECTROFLOW and / or our affiliated companies, as well as the security of our systems and website.
e. Third parties with respect to a business transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, transfer of ELECTROFLOW’s assets, acquisition, insolvency or similar event.
f. Other third parties with consent. We also disclose your information, including Personal Data, to any other entity with your consent or upon your request to do so.

5. International transfer of your Personal Data

In most cases, your Personal Data will be processed within the European Economic Area. However, we inform you that ELECTROFLOW will transfer and process any Personal Data you provide to countries other than your country of residence, such as Japan. The laws of these countries may not guarantee the same level of protection with respect to your Personal Data . ELECTROFLOW will therefore seek to ensure that all appropriate guarantees are implemented and that all applicable laws and regulations in respect of such transfer will be complied with, in particular as regardsto this transfer, in particular as regards Personal Data transferred to countries outside the European Economic Area. This means that we will enter into legally required contracts with the recipients of your Personal Data, as standard contractual clauses, as approved by the European Commission or other supervisory authority, where necessary.

6. Safety

ELECTROFLOW shall take reasonable steps to ensure that its Personal Data is adequately protected by appropriate technical, physical and organizational measures to protect against unauthorized or improper use, alteration, disclosure or unauthorized access, destruction or accidental or improper loss.

We take these steps to limit access to your Personal Data by persons who need this access for one of the purposes indicated in this Privacy Policy. In addition, we will contractually ensure that any entity that processes your Personal Data equally guarantees the confidentiality and integrity of your Personal Data.

7. Data Conservation

We store your Personal Data only for as long as it is necessary to serve the purposes for which we collect it (for example, for the period required to provide you with assistance, answer your questions or solve technical problems), unless a longer period is required by law or if it is necessary to defend a lawsuit.

8. Your Rights

Subject to the conditions established by applicable law, you have the right to request, analyze, correct, update, delete, restrict or eliminate the Personal Data you have provided us or, if you wish, request an electronic copy of this personal data to transmit to another company, sending an e-mail to info@electroflow.pt specifying your request. We will respond to your request in accordance with applicable law.

In your request, indicate the Personal Data that you would like to change if you want your Personal Data to be deleted from our database, or what other limitations you would like to impose on our use of your Personal Data. We will try to respond to your request as soon as possible.

Please note that we may need to retain certain Personal Data for registration purposes and / or to complete any transactions you have initiated prior to requesting the change or deletion.

If your personal data is processed based on your consent, you may withdraw this consent at any time by sending an e-mail to info@electroflow.pt, specifying your request, without affecting the legality of the processing that was based on consent before have withdrawn it.

You also have the right to file a complaint with the supervisory authority, especially in your Member State of residence, if you believe that the collection and use of your Personal Data infringes this Privacy Policy or applicable law.

9. Other websites

From time to time, our websites may contain links to and from third-party websites, such as our business partners’ websites, social networks, organizations and affiliated companies. If you click a link that will take you to these websites, please note that they have their own privacy policies and that we do not accept any responsibility for these policies. Please review these privacy policies before submitting any Personal Data to such websites.

10. Policy changes

This Privacy Policy may be reviewed periodically and the updated version will be available on our websites. However, if a fundamental change in the nature of the use of your data is involved or if the change is relevant to you, we guarantee that this information will reach you in advance before such change takes effect.

11. Contact us

If you have any questions related to this Privacy Policy or to our handling of your Personal Data in general, or if you wish to exercise your rights, please contact us at info@electroflow.pt and indicate the nature of your question .